Refund policy

Return Policy

At Chosen Xcellence, every product is made to order specifically for you once your order is placed. Because of this, we do not accept returns or exchanges for reasons such as:

• Ordering the wrong size
• Ordering the wrong color
• Change of mind
• Buyer’s remorse
• Accidental purchases

Please review all product details, sizing information, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Once reviewed, we will work to provide a replacement or other appropriate resolution at no additional cost.

Lost Packages

If your package appears lost in transit, please contact us and we will assist in investigating the issue with the shipping carrier.

Contact

For any questions regarding your order, please contact us through our website contact form or at our support email address.

Thank you for supporting Chosen Xcellence.